Sharing experience at the Talis Aspire Day this month

Last week we held one of our regular Talis Aspire Days designed to let non-Talis Aspire users learn more about the system directly from experienced customers, helping them to shape their business case, implementation, roll-out and longer-term success plans. These are small, informal events with time for everyone to contribute, ask questions and network.

On the 24th and 25th of January, we co-hosted Talis Insight Asia-Pacific 2019 with the Queensland University of Technology at their Gardens Point Campus, Brisbane, Australia. It was a great event, with two days of sessions from Talis users, library leaders in Higher Education, and updates from the Talis team. We saw attendees from across 12 institutions in Australia and New Zealand.

Happy New Year! As we begin 2019, we reflect on what we achieved in 2018. Talis work year round to make continual changes to the product, whether that’s a new version of an area of the system or small incremental changes to features in order to improve your experience. In the post, you’ll see all the changes we’ve made:

As we reach the end of our busiest period, we look at how Talis Aspire has performed. October marked the start of the academic year for our European universities and the start of the exam period for our Asia-Pacific universities. It’s important to us that we provide a consistent level of service all year round, no matter the time or location. The numbers in the post below reflect our robust, reliable and proven service.

Regent’s University London has selected Talis Aspire to manage the university’s reading lists. After winning an award for Customer Service Excellence in 2017, the university was keen to maintain focus on student experience, ensuring the smoothest possible process for students when accessing resources. Talis Aspire will be integrated with their Library Management System, ISOxford Heritage and with their  Virtual Learning Environment, Blackboard. “The library was awarded Customer Service Excellence standards in 2017 and recently passed the annual review. As part
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Ravensbourne University have selected Talis Aspire to manage both reading lists and copyright management. Having been awarded university status earlier this year, Ravensbourne University were keen to establish clear library workflows from early on and improve engagement with academics across the university. In doing so, they aim to improve wider student experience through access to resources.

Thank you to Judith Keene, University Librarian at the University of Worcester for contributing to this post. The University of Worcester have been working on specific issues with student satisfaction over the last couple of years, having identified gaps in reading lists as a potential reason for a negative student experience. They implemented Talis Aspire and with the hard work of the library teams, have seen their student satisfaction scores increase year on year.

We spoke to Edyta Krol, Academic Support Librarian at the University of West London (UWL) to find out about their journey with Talis Aspire. Although the story begins with challenges, the team’s hard work now means they boast a 98% list coverage across all modules. In this post, we reflect back over the last few years and look forward to the plans for the future.