How we deliver a robust, reliable and proven service throughout our busiest month of the year

As we reach the end of our busiest period, we look at how Talis Aspire has performed. October marked the start of the academic year for our European universities and the start of the exam period for our Asia-Pacific universities. It’s important to us that we provide a consistent level of service all year round, no matter the time or location. The numbers in the post below reflect our robust, reliable and proven service.

Ramping up

In the month of October 2018, we saw over 11 million page views on all reading lists from our Talis Aspire users across the globe. There were 707k digitisations with 120k of those being created from June 2018 until the end of October 2018, in preparation for this busy time. There were 428,668 reading lists published in readiness for this period, including existing published lists and new draft lists.

Reliability

With so many students, academics and librarians relying on Talis Aspire to access resources, teaching material and to ensure smooth efficient workflows, being reliable and available is our top priority. In the month of October 2018, our availability was 99.999%, including any scheduled maintenance (find out why the ‘five nines’ are worth shouting about here) with our average availability from the period January 2018 – October 2018 at 99.99%, again, including scheduled maintenance. Talis has focused on building this level of quality into our cloud provision for years, and we are proud to be able to achieve this during our busiest time. This is no mean feat, just ask your other cloud vendors!

At Talis, we are constantly making changes to update and improve the system, and to keep up with growing demand. Our goal is that you don’t notice these increments and that the service is always available, especially during busy periods.

Scaling to meet your needs

We are proud to be constantly growing, last year we hit a milestone of 100 universities, and today we are reaching 105 universities across the globe. As you will see from the numbers below, we have seen a huge increase in the use of Talis Aspire over the past 12 months. In order to achieve a consistent service, no matter how many users are on the system, we must be robust and prepared to scale the system to meet our users’ needs.

We currently have a total of 937,519 reading lists in Talis Aspire. 215,814 were created since November 2017. We have a total of 707,161 digitisations (irrespective of status). 201,390 of these were created since November 2017.

Supporting you

The Talis team are dedicated to ensuring you are getting the most out of Talis Aspire, whether that is helping you find solutions to day to day queries, or putting together a Business Process Review to look at your longer-term efficiencies. In 2018 we added a new member to the Talis Services Team (find out more about David here), ensuring we continue to strive to provide the best possible support.

In the month of October, we had 303 support tickets raised by our Talis Aspire users. We resolved 307 support tickets in that period. In October we saw a 100% satisfaction from our response to support cases (out of the 17% that rated their case).

Get more from Talis Aspire

If you aren’t yet using Talis Aspire and would like to find out more, fill out our contact form here and a member of the Talis team would be happy to arrange a call or demo to answer your questions.

If you are a Talis Aspire user, here are the ways you could be getting more from the service:

• Want to make a current workflow more efficient, introduce a new person or system to your team, manage and map out a migration process? Speak to us about arranging a Business Process Review!
• Make the most of the Talis Aspire User Group community! By joining the JISC email group you can participate in discussion or raise questions to your peers. Sign up here
• Join us at Talis Insight Europe 2019 or Talis Insight Asia-Pacific 2019! At both events, you will hear from members of the Talis Aspire community on their experiences and best practice tips. You will have plenty of opportunity to network with peers and hear the latest from the Talis team
• Sign up for the Talis Aspire newsletter so you don’t miss the latest updates, fill out the form here and tell us you want to subscribe
• Follow us on Twitter @talis to see the latest content

 
*A session on Talis Aspire is defined as a group of user interactions that take place within a given time frame. A single session can contain multiple page views and events.